Terms of service

Return & Exchange Policy

At Reflexxtion, every bottle is checked and carefully packed before it leaves us. Please read our policy below before raising a request.

Returns

Due to hygiene and safety concerns, we do not accept returns on used or opened products.

We do not offer refunds for change of mind. Please choose your fragrance carefully — our team is happy to help you pick the right scent before you order.

Damaged, Broken, or Incorrect Items

●     Please inspect your order upon delivery.

●     If you receive a damaged, broken, or incorrect item, email us within 48 hours of delivery with photos, videos, and your order details.

●     Please also share an unboxing video of the package — this is required for claim approval.

●     Claims raised after 48 hours of delivery cannot be accepted.

Resolution

Once your claim is approved, we'll arrange a replacement or store credit as per your preference.

Exchanges

Exchanges are offered only for damaged, broken, or incorrect items, as per the process above. We do not offer exchanges for change of mind or on opened products.

Need Help?

For any return or exchange questions, email us at contact@reflexxtion.com — we're happy to assist!